More than 3,000 Plainview Customers Remain in the Dark

Rep. Peter King issues warning to LIPA about "poor customer service."

More than 3,000 Plainview customers remain without power one week after Hurricane Sandy wreaked havoc on Long Island and plunged much of the community into darkness.

The Long Island Power Authority claims it is working around the clock on restoration and now has more than 6,200 lineman and tree workers on Long Island. The utility reported early Monday that is has restored nearly 700,000 customers to power and is "on track" to have most customers restored by Wednesday.

At 1 a.m. Monday, there are more than 166,000 customers in Nassau County without power, including 46,000 customers in the Town of Oyster Bay, an estimated 100,000 people without power. Many are now shivering through 40-degree nights without heat.

Those include 3,654 customers in Plainview alone, perhaps 9,000-10,000 people or more, still without power. Plainview lags behind only Glen Head and Glen Cove in communities with the most customers with outages in the Town of Oyster Bay.

"It's just plain disgusting (the) response so far; with the cold weather coming they will have blood on their hands," wrote Peter Kehayes on the Plainview Patch Facebook page. "This lack of response will create a health pandemic shortly..."

When combined, the Massapequas, (Park, South and East) have more than 6,000 customers still out. Syosset's numbers are similar to Plainview's. But neighboring Bethpage has just over 700 customers without power, LIPA reported.

LIPA can not say specifically why certain communities, including Plainview, are lagging in the restoration efforts. In general, LIPA claims it must before it can address individual neighborhoods. The process takes time, LIPA says.

Hundreds of outraged readers said LIPA was woefully unprepared for the storm and say they have been mistreated by LIPA customer service people.

"Just spoke to a LIPA crew on Macarthur Drive behind John's Farms," wrote Valerie Kaicher Kovel. "The worker said that they are getting no direction from LIPA."

"LIPA: Shameful response," added Barbara A. Nadel. "...It's cold. Homes are damaged. Stop the grandstanding photo ops and get to work."

Read more of their comments here.

The complaints are not limited to Plainview:

Rep. Peter King, R-Seaford, demanded that LIPA "immediately remedy its poor customer service and improve its inadequate sharing of information with residents who are still without power." 

"LIPA’s failure to keep customers informed of the latest information on conditions and improvements is simply unacceptable," King said. "County Executive (Edward) Mangano and I have heard so many complaints from many Long Island towns and neighborhoods about the ‘arrogant’ and unhelpful attitude of so many of LIPA employees as well as LIPA’s failure to respond to legitimate inquiries from those without power.” 

LIPA says 275,000 total customers are without power, excluding customers in the most severely flooded areas. According to LIPA, tens of thousands of customers are being restored daily.

Mr. Yogi November 05, 2012 at 02:30 PM
I am a long time resident and first responder to the Plainview's community. There is no question that people have lost more then others but LIPA is disgusting. If you talk to the workers, they say that there is very little direction from lipa leaders, that the out of state workers are being held up by no fuel. I believe that the workers are indeed working hard but we really need some help. Plainview was really left in the dark again by LIPA. Time for a management change.
Gregory K November 05, 2012 at 03:40 PM
I'm sorry, but if there's one thing I'm tired of hearing, it's our local/state politicians issuing 'warnings' or 'ultimatums'. Stop sending these meaningless words and take action. LIPA knew about this storm for about a week, yet they were still incredibly unprepared. I haven't seen a single LIPA contracted truck anywhere near my area of Plainview: they zoom down Old Country Road.
Sue schiller November 05, 2012 at 05:15 PM
Mike Polansky November 05, 2012 at 05:26 PM
LIPA's statement that it "'can not say specifically why certain communities, including Plainview, are lagging in the restoration efforts" sounds to me as being more than a little silly. Isn't it LIPA who decides where and when to send its repair crews? LIPA obviously has made a decision that Plainview doesn't rank high on their list of communities to send repair crews to!!
ElliotU November 05, 2012 at 05:28 PM
Lipa should be ashamed. My sister and two friends in hard hits part of Jersey got their power back and we are still sitting in the dark and cold.
Simba November 05, 2012 at 06:07 PM
and what is being done about it, I haven't seen any activity on Round Swamp Road where two poles snapped. We are hurting
Kevin November 05, 2012 at 08:09 PM
My mailman came today and delivered my mail and with it, my electric bill. I started laughing and decided that I might wait to pay it when my power comes on. You guessed it, my power came on an hour later.....Go Figure!!
Concerned Plainview Resident November 05, 2012 at 11:57 PM
Sitting in the dark for a week now is unacceptable. I have not seen a single LIPA truck in my neighborhood. Hoping to get power by wednesday when the next storm hits? If they dont restore power for me before that storm, my neighborhood better be towards the top of their priorities...
Linda Katz November 06, 2012 at 08:33 AM
I live on Eileen Ave in Plainview. I finally was able to talk to a LIPA agent who told me I would be lucky if I got power by Friday 11/9! It's outrageous!
JOE November 06, 2012 at 11:11 AM
Mangano lives in bethpage. Thats why they have lights.
JOE November 06, 2012 at 11:15 AM
Everybody in plainview should not forget this and file a complaint with cuomo about mangano when this is over
Simba November 06, 2012 at 03:47 PM
I feel the same, without question if I dont get power by today I will be doomed to be without power until next week and that has me extremely worried. I expected to see crews working in out area in Old Bethpage but the irony is that the leaf collectors have been everywhere, LIPA Nowhere. Disgusted beyond belief. Seriously thinking of gathering all of the downed wood I can and dig a pit in my backyard to create some heat.
Mike Cohen November 06, 2012 at 06:12 PM
just was on hold for 40 mins with LIPA never got through. I just hung up. I saw a 100 electrical trucks on Plainview Road Monday Morning and still no power in and around my area. I don't get it. Why are communities like Plainview, Seaford, Levittown just being ignored? LIPA needs to be disbanded and we need a new company with new management.
sue m November 09, 2012 at 01:59 AM
What phone # is everyone calling to get customer service??? I have called every day of the 11 days without power! I have only gotten a recording. I just heard a news conference that Cuomo gave saying 90% of power has been restored. That isn't true. Without power we are limited in ways to get information.I listen to the radio and get a lot of Jersey information about their restoration, but nothing from here. Last year we lost power for a week with Irene- you think they would've corrected the problem so this wouldn't happen again. What are the repercussions for LIPA ever???


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